Last month I made a really good purchase. An iPhone capped at $50/month, and my land phone, which I need for my internet access, reduced to $20/month. What a great deal. MDFD has an iPhone so she can help me with it. There was a $0 cost for the phone itself. Yahoo.
Well, there was. Until I received the first account. They charged me for the phone, and some for WAP. They didn't tell me about the WAP, and I purchased the phone and plan on the understanding it was a $0 for the handset.
Phoned the big T and spoke with someone abou the bill. Sorry, but there is a charge for the pohne... we can split it over the 2 year contract @ $10/month... when I complained about WAP charge ($15.85 for about 1.5 months), and explained that I hadn't been told about that extra charge, and I didn't even use the WAP feature (not yet, anyway), and would rathe not pay for it. The T enquiries person said he'd change that $10 WAP charge to be the first payment on the handset.
Speaking with MDFD a day or so later I complained about the bill and having to pay. She said "Phone the TIO*!" She'd had trouble with a disputed contract cancellation fee, it was waived in the end, after a call to the TIO and an explanation of the circumstances of the sale of the phone replacing the old handset.
Well, I finally got around to phoning the magic T number given to me by the TIO (complained via email).
Handset fee waived, $15.85 WAP fee waived. Bills combined as they should have been in the first place, and I'm smiling.
*Telecommunications Industry Ombudsman