Okay, I ended up going to the ombudsman to have the phone charge reversed.
I get my new bill... two again, there's only supposed to be one account for the land and mobile services.
So, today I get my new accounts. (I'm only supposed to have one account.)
They've reversed the charge for the phone... then on the next page, they've charged me for the phone again.
They've also charged me for half a month of the $49 capped plant for a month I already paid for.
I'm soooo over this shit.
One of the calls they charged me for was a call to them, over $1. That's going to be coming off, too. It took me about an hour to sort some crap out over the phone a while back (getting MMS access to send pictures), and they have the hide to make me talk with five people over two calls for over an hour! Arrgh!